Refund and Return Policy
1. Right of Withdrawal

According to current legislation, all consumer customers have 14 calendar days from the date of receipt of the order to exercise their right of withdrawal, without needing to justify their decision.

To exercise this right, the customer must notify us of their request by email or through the contact form available on our website before the end of the withdrawal period.

2. Return Conditions

Returned items must be:

new, unused and in perfect condition;

returned in their original packaging;

accompanied by all accessories, instructions and documents provided;

properly packaged to avoid damage during transport.

Any incomplete, damaged, used or unsaleable product may be subject to refusal of refund or a deduction corresponding to depreciation.

3. Return Shipping Costs

Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs.

In case of a preparation error, non-conforming product, or defective product, our company will bear the return shipping costs after validation by customer service.

4. Refunds

After we receive and inspect the returned products, the refund will be issued within 14 days, using the same payment method used in the original purchase, unless otherwise agreed with the customer.

We reserve the right to withhold the refund until we receive the returned items or until we provide proof of postage.

5. Products Excluded from Refund

The right of withdrawal does not apply to:

personalized or custom-made products;

parts specially ordered from a supplier at the customer's request;

products that have been assembled, used, or damaged after delivery;

Items opened after delivery cannot be returned for hygiene or safety reasons.

6. Defective Products or Delivery Errors

If the received product has any defect, has been damaged during transport, or does not meet the order, we request that the customer contact our customer service department within 48 hours of receipt, attaching photographs of the product and packaging.

After verification, we will offer, as appropriate, a replacement, repair, or full refund.

7. Contact

For any return or refund request, please contact our customer service department:

Email: contact@sgpsa-pelcamping.com

- Company name: SGPS – Sociedade Gestora de Participações Sociais

- Business Name / Store: SGPSA-Pelcamping

- Headquarters: Rua de Tierno Galvan, Torre 3, 1st Floor 1070-274 Lisbon Portugal

- Registration Number: 503717878

- Legal Representative: SGPS – Sociedade Gestora de Participações Sociais

- Share Capital: €1,017,200

Our team is committed to processing your request as quickly as possible.